Claims & valuation

Document the concern. Contact us promptly.

Coverage and valuation terms depend on the service confirmed for your move. The written terms for that service govern the move.

If something went wrong

Photograph the item and packaging as soon as practical.
Keep any relevant documents and the item available for review.
Email zipmovingco@gmail.com with your name, move date, description, and photos.
Do not dispose of or repair the item until next steps are discussed.

Before move day

Ask which coverage or valuation terms apply to your confirmed service. Identify fragile, unusually valuable, or hard-to-move items before booking so handling and limitations can be discussed.

Email ZIP Moving

Documentation path

Keep the evidence connected.

This is a practical recordkeeping sequence, not a promise about a claim outcome.

BEFORE

Record condition

Photograph items that are fragile, valuable, unusual, or already marked.

INVENTORY

Keep names consistent

Match the item description to the estimate, inventory, and photos.

TERMS

Confirm valuation

Read the written options and limitations that apply to the accepted service.

CONCERN

Preserve and report

Photograph promptly, keep the item and packaging, and contact ZIP Moving.

Keep this file

Claim documentation checklist.

MOVE RECORD / CUSTOMER COPYDATE: __________

Written service and valuation terms Inventory or item description Before and after photographs Packaging and damaged item retained Email with name, move date, and description